Loonie Luxe

Privacy Policy

Your privacy is important to Loonie Luxe — a free social casino platform based in Canada

Loonie Luxe respects your privacy and takes steps to safeguard any personal information shared with us. This policy explains what data we collect, how it's used, and how it remains protected while you play on our free online casino platform.

Information We Collect

When using our social casino, we may gather the following details:

  • Account details such as username and email
  • Technical information (IP, browser type, and device data)
  • Gameplay preferences and performance statistics
  • Communication history with our support team

How We Use Your Information

We process collected information to improve and support your experience on our gaming platform:

  • Operate and maintain our free games and services
  • Customize your experience within the social casino
  • Send service updates and relevant notifications
  • Detect and prevent unauthorized or fraudulent activity

Data Storage and Security

We apply modern protection methods to keep your information secure:

  • Encrypted data transfer via SSL
  • Secure servers located in Canada
  • Regular updates and system checks
  • Restricted access to personal information for employees

Information Sharing

We don't sell your information. Data may be shared only in the following cases:

  • Non-personal data may be used for analysis and reporting
  • With service providers that help maintain our platform
  • When required by law or legal process in Canada
  • To protect our users and maintain system safety

Cookies and Tracking

We use cookies to improve performance and comfort during gameplay:

  • Essential cookies ensure the site functions properly
  • Analytical cookies help us enhance the platform
  • Preference cookies save your individual settings
  • You can manage or disable cookies in your browser

Your Rights and Choices

You have the following rights regarding your data:

  • Access your personal information
  • Correct or update inaccurate data
  • Request removal of your personal records
  • Object to certain data processing activities

Data Deletion Requests

To request deletion of your personal data, please contact us:

  • Send your request to [email protected]
  • Requests are processed within 30 business days
  • Some records may be retained to meet legal obligations
  • You will receive confirmation once the process is completed

Policy Updates

We occasionally review this Privacy Policy to keep it up to date:

  • You'll be informed about any major updates
  • Continued use means you accept the revised terms
  • We recommend checking this policy periodically
  • Contact us if you have questions or concerns

Need Privacy Assistance?

Our support team is available to answer questions about data protection. Reach us at [email protected].

Contact Us

Have a question or some feedback? Send us a message — we usually reply within a few hours during business days.

Response Time

We aim to reply within 6–9 hours on business days.

Email Support

You can reach us directly at [email protected]

Community Help

Visit our player forum to connect with others and get quick assistance.

Share Feedback

We value your ideas and use your feedback to enhance the Loonie Luxe experience.

Message Sent

We've received your message and will get back to you within 9 hours. Thank you for reaching out to Loonie Luxe.